Steven Van Belleghem

Co-Founder of Nexxworks, 6x Bestselling Author

  • Author of “A Diamond in the Rough” & “When Digital Becomes Human”
  • IO Partner and Strategic Advisor
  • Plan International Belgium Board Member
  • Co-Founder of Nexxworks
  • Part-Time Marketing Professor at Vlerick Business School

Discover Steven Van Belleghem’s biography of published work below.

A Diamond in the Rough Book Cover
A Diamond in the Rough
The offer you can’t refuse Book Cover
The Offer You Can’t Refuse
Customers the day after tomorrow Book Cover
Customer the Day After Tomorrow
When Digital Becomes Human Book Cover
When Digital Becomes Human
The Conversation Company Book Cover
The Conversation Company
The Conversation Manager Book Cover
The Conversation Manager

When Steven Van Belleghem is booked for events, they are known to discuss the following speaking topics:

Cx Strategy: The offer you can’t refuse
Creating a Strong Customer Culture: The diamond in the rough
Transform the role of humans in CX: When digital becomes human
Customer Experience and AI: Customers the day after tomorrow

Steven Van Belleghem is a globally renowned thought leader in customer experience, admired for his ability to blend cutting-edge digital insight with a deeply human approach. With over 1,500 keynote speeches delivered in more than 45 countries, Steven has captivated audiences at leading organisations such as Disney, Mastercard, Salesforce and Heineken. His presentations are built on a powerful philosophy: combining empathy, technology, and long-term thinking to create memorable and meaningful customer experiences. As the author of six bestselling books—including “The Offer You Can’t Refuse” and “A Diamond in the Rough”, the latter hailed by Forbes as the top business book of 2024—Steven continues to shape the global conversation on customer-centric innovation.

Steven’s expertise is not just theoretical; it is rooted in practical application and entrepreneurial success. As Co-Founder of Nexxworks, he leads executive inspiration tours across the globe, helping top-level decision-makers reimagine their customer strategies. He has also co-founded and invested in several pioneering companies, including Hello Customer and IO Digital, all dedicated to advancing the future of customer interaction. His unique vantage point—combining business acumen with real-world research and innovation—has earned him widespread recognition as a pioneer in the digital transformation of customer relations.

In addition to his entrepreneurial ventures, Steven plays an influential academic role as a part-time marketing professor at Vlerick Business School and a guest lecturer at London Business School. His insights into the marketing department of the future—agile, flexible, and driven by data and empathy—have positioned him as a sought-after advisor for businesses navigating the fast-evolving digital landscape. His accolades, including ‘Best Marketing Book of the Year’ and the UK’s ‘Commuter Read Award’, are a testament to his impact in both scholarly and commercial circles.

Steven Van Belleghem is not just a speaker—he’s a movement in customer experience thinking. For businesses looking to futureproof their customer strategies and inspire meaningful change from within, Steven offers a rare blend of vision, clarity and actionable insight. Hire Steven Van Belleghem via The Cyber Security Speakers Agency.

Official Testimonials

Steven Van Belleghem is regularly booked to engage audiences at events, read their latest feedback below:

“Steven was on of our keynote speakers at the B2B marketing forum 2012. I asked Steven to speak at our event because I really loved his book The Conversation Company. Steve did a great job in inspiring our audience and was very generous in investing the extra time required to make this event a great success. I would recommend Steven as a keynote speaker to any event who is looking for inspiring, high-energy and knowledgeable speaker.”

SPOTONVISION

To enquire about Steven Van Belleghem for your event or corporate function, simply contact us via agent@cyber-security-speakers.com or call a booking agent on 0203 0070 318.