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Martin Newman is a globally respected authority on customer centricity, widely known as the consumer champion. With over four decades of experience in customer-facing roles, Martin has shaped the consumer strategies of iconic brands such as Burberry, Harrods, and Ted Baker. His work has consistently put the needs of the customer at the heart of business operations, earning him a reputation as one of the most influential voices in the field of customer experience. Today, Martin is a leading speaker who brings a compelling blend of insight, experience and inspiration to global audiences.
Martin’s career journey is marked by both breadth and depth across marketing, retail, and digital commerce. Early roles at Intersport and Sports Connection laid the foundation for senior leadership positions in e-commerce at high-end retailers. In 2009, he founded Practicology, a pioneering e-commerce consultancy which he scaled internationally before its successful acquisition by Pattern. His hands-on approach and commercial acumen have made him a trusted board advisor for companies including Clearpay, Neve Jewels Group, and Marketplacer, where he continues to influence strategic direction at the highest level.
Beyond his consultancy work, Martin is also a bestselling author, having penned “100 Practical Ways to Improve Customer Experience” and “The Power of Customer Experience”. Both books are widely adopted by professionals seeking to elevate their customer strategies. In education, Martin shares his knowledge through the “Mini MBA in Customer Centricity”, developed with the Oxford Professional Education Group, and lectures at Strathclyde Business School, reinforcing his dedication to nurturing future leaders in customer-centric business.
As a speaker, Martin Newman stands out for his pragmatic and results-driven insights. His keynote topics tackle vital issues including AI in the customer journey, redefining ROI, and creating emotional connections that turn customers into lifelong brand advocates. Whether busting common consumer myths or leading full-day workshops, Martin’s presentations deliver immediate value. If your organisation is ready to transform its approach to customer experience, hire Martin Newman via The Cyber Security Speakers Agency.
Martin Newman is regularly booked to engage audiences at events, read their latest feedback below:
“Incredibly engaging (and humorous) keynote! Thank you for an outstanding presentation. You captivated the audience and provided a real practical step-by-step guide to putting the customer at the heart of a multichannel business. We’ve had great feedback – real great content – and appreciate you joining us. Cannot stress how worthwhile you were. 100% recommend booking.”
“Martin was the opening keynote speaker at Metapack’s annual Delivery Conference, TDC Global 2020. He delivered a great presentation on the roadmap to customer centricity, focussing the audience on a key theme for the day – the importance of putting consumers’ expectations and experience front and centre of their business’s strategy to drive customer engagement . His passion for the subject and energy on stage saw him rate as one of the top speakers of the day.”
The Cyber Security Speakers Agency is the UK’s top speakers’ bureau specialising in digital data protection experts – named as the No.1 cyber security speakers agency in 2025!
We supply cyber security speakers for in-person and virtual corporate conferences across the globe. With our roster including former hackers, Chief Information Security Officers and more, we ensure audiences of all industries receive tailored advice on cyber security.
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